Customer Service: 1-800-344-4013
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Frequently Asked Questions (FAQs)
Please click on the questions below to get their answers.
1.
Who do I contact for technical assistance or further customer service?
2.
How do I get my unit repaired?
3.
Are Out of Box Failures handled differently?
4.
What if I forgot my login or password?
5.
Why am I getting an error when I try to track the order?
6.
What do I need to do to get the unit repaired under warranty?
7.
Why is Proof of Purchase required on all warranty requests?
8.
I have already registered my tool, why do I have to provide a Proof of Purchase for warranty?
9.
How do I find the warranty on my unit?
10.
Are freight costs covered under warranty?
11.
Can I get a replacement or a credit instead of getting the unit repaired under warranty?
12.
What is the warranty on software?
13.
Why am I being charged for a repair when the new software caused the unit to fail?
14.
Can I get an estimated cost for a repair?
15.
What does it mean when a unit is not serviceable?
16.
Why didn’t you contact me before returning my unit unrepaired?
17.
Is there a priority given to units that have previously been in for repair?
18.
How does the Repair Technician diagnose and verify the problem?
19.
What happens when I requested an estimate, but got invoiced for a repair without being contacted?
In the rare event that this happens, you can return your unit to the Repair Center and receive full credit on the repair. Call 1-800-344-4013 or use this website to get free return shipping and the repair will be reversed at no charge to you.
20.
Can I purchase parts to repair my own tool?
21.
Are Loaners or Rentals available?
22.
Can I buy an Extended Service Contract?
23.
Does product need to be validated before I buy an Extended Service Contract?
24.
Why am I being charged a diagnostic fee? I have never been charged that before.
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Build Version: Feb 11, 2014
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