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Frequently Asked Questions (FAQs)
Please click on the questions below to get their answers.
1.Who do I contact for technical assistance or further customer service?
2.How do I get my unit repaired?
3.Are Out of Box Failures handled differently?
4.What if I forgot my login or password?
5.Why am I getting an error when I try to track the order?
6.What do I need to do to get the unit repaired under warranty?
7.Why is Proof of Purchase required on all warranty requests?
8.I have already registered my tool, why do I have to provide a Proof of Purchase for warranty?
9.How do I find the warranty on my unit?
10.Are freight costs covered under warranty?
11.Can I get a replacement or a credit instead of getting the unit repaired under warranty?
12.What is the warranty on software?
13.Why am I being charged for a repair when the new software caused the unit to fail?
14.Can I get an estimated cost for a repair?
15.What does it mean when a unit is not serviceable?
16.Why didn’t you contact me before returning my unit unrepaired?
If an estimate approval or payment is needed, if there are issues with your account, or if the proof of purchase was not sent in or invalid, every attempt is made to contact you before returning your unit unrepaired. If the unit was returned to you in error before you had a chance to reply, a pre-paid UPS shipping label is included to return your item to the Repair Center. It will receive a priority and be expedited through the repair process, so please include the approvals, proof of purchase, or payment resolution so it does not get delayed again. We will not contact you when returning a unit that is not serviced by Bosch, when a unit is in warranty but only available for credit, or when a unit is out of warranty and not serviceable. You will receive a letter explaining the reason for the return. Please contact Technical Support for further assistance and to find out what options are available.
17.Is there a priority given to units that have previously been in for repair?
18.How does the Repair Technician diagnose and verify the problem?
19.What happens when I requested an estimate, but got invoiced for a repair without being contacted?
20.Can I purchase parts to repair my own tool?
21.Are Loaners or Rentals available?
22.Can I buy an Extended Service Contract?
23.Does product need to be validated before I buy an Extended Service Contract?
24.Why am I being charged a diagnostic fee? I have never been charged that before.
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