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Frequently Asked Questions (FAQs)
Please click on the questions below to get their answers.
1.Who do I contact for technical assistance or further customer service?
2.How do I get my unit repaired?
3.Are Out of Box Failures handled differently?
Yes, please contact Technical Support for special handling instructions. A new unit that shows symptoms of failure upon its first use out of the box may qualify for a new replacement item. A new replacement item will only be provided if the failure cannot be resolved by Technical Support, so you are required to work through them for this option. The failure must be reported within 30 days of the date of purchase and the product must be in new and salable condition. The new replacement unit will be shipped to you upon the receipt of the defective unit at Bosch. All shipments to you will be overnight, where possible, as soon as inventory is available. You can request an immediate shipment of the replacement unit prior to returning the defective unit, if you provide a credit card to secure the shipment. Failure to return the defective unit to Bosch within 5 business days of receiving your replacement unit will result in a charge to your credit card for the purchase price of the unit as well as a 20% non-refundable restocking fee. Defective units returned within 20 days will receive a credit of the purchase price. After 20 days no credit will be issued.
4.What if I forgot my login or password?
5.Why am I getting an error when I try to track the order?
6.What do I need to do to get the unit repaired under warranty?
7.Why is Proof of Purchase required on all warranty requests?
8.I have already registered my tool, why do I have to provide a Proof of Purchase for warranty?
9.How do I find the warranty on my unit?
10.Are freight costs covered under warranty?
11.Can I get a replacement or a credit instead of getting the unit repaired under warranty?
12.What is the warranty on software?
13.Why am I being charged for a repair when the new software caused the unit to fail?
14.Can I get an estimated cost for a repair?
15.What does it mean when a unit is not serviceable?
16.Why didn’t you contact me before returning my unit unrepaired?
17.Is there a priority given to units that have previously been in for repair?
18.How does the Repair Technician diagnose and verify the problem?
19.What happens when I requested an estimate, but got invoiced for a repair without being contacted?
20.Can I purchase parts to repair my own tool?
21.Are Loaners or Rentals available?
22.Can I buy an Extended Service Contract?
23.Does product need to be validated before I buy an Extended Service Contract?
24.Why am I being charged a diagnostic fee? I have never been charged that before.
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