Customer Service: 1-800-344-4013
Frequently Asked Questions (FAQs)
Please click on the questions below to get their answers.
Who do I contact for technical assistance or further customer service?
How do I get my unit repaired?
Are Out of Box Failures handled differently?
What if I forgot my login or password?
If you know your login or user name, click on the “Forgot Password?” link on the homepage to be emailed a new password.
If you do not remember your login or user name, call 1-800-344-4013 or click on the Register button and create a new login name. Previous repair history will be linked to your new login where feasible.
Why am I getting an error when I try to track the order?
What do I need to do to get the unit repaired under warranty?
Why is Proof of Purchase required on all warranty requests?
I have already registered my tool, why do I have to provide a Proof of Purchase for warranty?
How do I find the warranty on my unit?
Are freight costs covered under warranty?
Can I get a replacement or a credit instead of getting the unit repaired under warranty?
What is the warranty on software?
Why am I being charged for a repair when the new software caused the unit to fail?
Can I get an estimated cost for a repair?
What does it mean when a unit is not serviceable?
Why didn’t you contact me before returning my unit unrepaired?
Is there a priority given to units that have previously been in for repair?
How does the Repair Technician diagnose and verify the problem?
What happens when I requested an estimate, but got invoiced for a repair without being contacted?
Can I purchase parts to repair my own tool?
Are Loaners or Rentals available?
Can I buy an Extended Service Contract?
Does product need to be validated before I buy an Extended Service Contract?
Why am I being charged a diagnostic fee? I have never been charged that before.
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©2013 Bosch Automotive Service Solutions, All Rights reserved.
Build Version: Feb 11, 2014